Contact information
Sales Sales@retail-north.com
enquiries hello@retail-north.com
Support Hours
Monday to Friday, 12:00–20:00 GMT/BST, excluding public holidays in Northern Ireland.
Target response times:
- Initial acknowledgement: one (1) Business Day
- Resolution of standard queries: five (5) Business Days
A "Business Day" means any day other than a Saturday, Sunday, or public holiday in Northern Ireland.
When Contacting Us About an Order
To help us resolve your query as quickly as possible, please include the following with your message:
- Your wholesale account name or number
- The original Order number
- The Product SKU or serial number, where relevant
- A short video or photos of the issue, where the query relates to a defect, damage, or incorrect item
- Your packing slip or invoice reference
For returns, please request a Returns Authorisation Number (RAN) before sending anything back. Products returned without a valid RAN may be refused at your cost. Full details are in our Returns Policy.
Registered Office
Retail North Ltd 54 Scarva Road Banbridge Northern Ireland BT32 3AU United Kingdom
Company No. NI650267 Registered in Northern Ireland